Privacy & Security Policy

Truck Accessory Liquidators is committed to protecting your personal information. As a reminder, Truck Accessory Liquidators does not request personal information via e-mail or telemarketing. If someone contacts you in this manner and requests personal information on behalf of Truck Accessory Liquidators, DO NOT RESPOND! Delete, disregard or hang up. These questions are not from us. We want your personal information to remain private. If you have questions about Truck Accessory Liquidators's privacy practices, contact webmaster@tal4x4.com or call 517-278-7144 .

OUR PRIVACY COMMITMENT TO OUR CUSTOMERS

The Truck Accessory Liquidators Companies follow these privacy principles both online and offline in the collection, use, sharing and security of customer information. The Truck Accessory Liquidators Companies:

• Provide you NOTICE of our customer information practices.
• Give you CHOICES about how your data may be used for marketing purposes.
• Provide you the opportunity to UPDATE or CORRECT your personal information.
• Use information SECURITY safeguards.
• Limit the SHARING of your information.
• Commit to COMPLYING with applicable privacy requirements.
• Provide you with means to CONTACT US about privacy-related issues.

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

Truck Accessory Liquidators Privacy Policy

The following Privacy Policy describes the information and privacy practices for Truck Accessory Liquidators, tal4x4.com (the "Truck Accessory Liquidators Web site") and all other locations, occasions or events where your personal information is collected by, or on behalf of, Truck Accessory Liquidators. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to Web sites that are accessible through the Truck Accessory Liquidators sites. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the Truck Accessory Liquidators trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

What Information Does Truck Accessory Liquidators Collect From Me?

We may collect personal information such as:

• Your contact information (name, mailing address, phone number, e-mail address).
• Your billing/shipping information (credit card number, shipping address).
• Your personal preferences (product wish lists, hobbies and likes or dislikes relating to the products we may offer).

When Does Truck Accessory Liquidators Collect Information From Me?

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we request personal information when you:

• Purchase products or services
• Schedule delivery or installation
• Participate in a sweepstakes, promotion or survey
• Contact us with a question or concern
• Participate in other activities with Truck Accessory Liquidators

When submitting personal information through an online form, we will identify which fields are required in order to fulfill your request.

How Is My Information Used?

We use the information you provide in order to:

• Fulfill requests for products, services or information
• Provide customer services
• Administer sweepstakes, promotions or surveys
• Offer new products and services
• Improve the effectiveness of our Web sites, our marketing endeavors and our services and offers
• Conduct research and analysis
• Send marketing communications Perform other business activities

Does Truck Accessory Liquidators Share My Personal Information With Others?

Truck Accessory Liquidators does not sell or rent your personal information to third parties. We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

• Fulfilling our customers' orders
• Sending Truck Accessory Liquidators marketing communications
• Delivering packages
• Scheduling and performing installations
• Servicing products
• Conducting research, analysis or administering surveys
• Sending regular mail and e-mail on behalf of Truck Accessory Liquidators
• Processing credit card payments

The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Do I Have Choices Regarding The Use Of My Information For Marketing Purposes?

Truck Accessory Liquidators is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-in or opt-out of receiving future marketing communications from Truck Accessory Liquidators.

To opt-out of or opt-in to receiving marketing communications from Truck Accessory Liquidators, please take one of the following actions:

• Follow the directions on a marketing e-mail or direct mail marketing communication from us. All marketing communications from Truck Accessory Liquidators will tell you how to stop receiving them.
• Call 517-278-7144 and provide your current contact information.
• Send an e-mail with your current contact information to: webmaster@tal4x4.com
• Or, send a request with your current contact information to:
  Truck Accessory Liquidators
  Attn: Privacy Manager
  100 S. Michigan Ave. Coldwater, MI 49036

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request. Truck Accessory Liquidators will take appropriate steps to implement your request to opt-out of or opt-in to receiving marketing communications.

Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to:

• 10 business days for e-mails
• 30 days for phone calls
• 6 weeks for direct mail

Until that change takes effect, you may still receive marketing communications from us. Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, product recall information, loyalty program membership status or updates or other organization-related communications.

How Does Truck Accessory Liquidators Secure My Personal Information?

We have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. Truck Accessory Liquidators cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Safe Shopping Policy on tal4x4.com

Because the security of your personal information is a high priority, we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. The Truck Accessory Liquidators Web sites use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number.

Does Truck Accessory Liquidators Collect Information From Children?

We will not knowingly or intentionally collect personal information online from children under the age of 13. We are committed to protecting the privacy of children.

Paypal Security & Privacy Polices

tal4x4.com utilizes PayPal payment processing service. Visit www.paypal.com for information about PayPal security and privacy policies.

Whom May I Contact If I Have Questions Or Concerns About The Privacy Or Security Of My Information?

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

• Call: 517-278-7144
• Send a communication to: webmaster@tal4x4.com
• Or, send a request with your current contact information to:
  Truck Accessory Liquidators
  Attn: Privacy Manager
  100 S. Michigan Ave.Coldwater, MI 49036

Will This Privacy Policy Change?

Because Truck Accessory Liquidators will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

Last revision date: March 19, 2008

Shipping

At Truck Accessory Liquidators orders placed by 1:00 p.m. Eastern Time, Monday - Friday are usally processed and shipped the same day. Although over 90% of the items we sell are stocked in our warehouse some products are made to order or may be on back-order. The website product pages and shopping cart will inform you of estimated ship dates. These our our best estimate based upon past experience. Should an unexpected delay in shipping occur, we will attemped to notify you by telephone and e-mail of the new projected shipping date and provide you with an opportunity to keep your order or cancel it for a prompt and complete refund.

In-stock items that are ordered after the 1:00 p.m. weekday cut off are ship the following business day. Please allow an additional 1 to 5 business days after the shipment date for delivery.

Shipping Costs

Tal 4X4 does it's best to provide free shipping on many of our product lines. When we offer a product with Free Shipping be assured we did not inflate the price to cover our shipping costs. We are simply adding value to your purchase by shipping it free to you without any hidden fees.

Return and Exchange Policies

Read This First

Before returning any parts, contact us to request an (RGA) Returned Goods Authorization number. This RGA number must be placed on the outside of the returned package along with a copy of the original invoice. Parts returned within 21 days from the date of delivery are eligible for a refund, excluding the shipping charges. All returned parts must be sent freight prepaid and are subject to a restocking and reboxing fee. Purchases of parts designated as "Non-Returnable" on the product information page are final and cannot be returned for a refund. All parts must be returned in the original package, and not be damaged or installed. Parts must be in original condition.

Returns

Important Notice: Items purchased in the Bargin Barn and all Special Orders are not returnable.

We will not accept returns due to the wrong part being ordered, please carefully read the item's description. We are not responsible for installation errors. We are not responsible for any labor expenses, towing expenses, or rental car expenses that occur as the result of the installation of any wrong or defective parts.

Non-defective Merchandise Returns

Returns on non-defective merchandise are eligible for return within 30 days from the invoice date and are subject to a 15% restock fee with a $10 minimum. The buyer will also be assessed any outbound shipping charges from the original purchase. No returns will be allowed on products that have been installed and removed. Obsolete or discontinued items are not eligible for return.

We will not accept any returns after 30 days from invoice date.

Important Notice: Items purchased in the Bargin Barn and all Special Orders are not returnable.

Items Damaged In Shipping

Shipping damages must be reported to us within 2 days from the delivery date. If an item was damaged in shipping, then we file a claim with UPS. UPS takes 3 days to review our claim and at the end of 3 days, if they accept the claim, they will pick up the item and deliver it back to us. When the package arrives back to us, we will give you a refund—may take 7-14 days.

Exhange Policy

The parts that we have in stock are close-out items and some of the manufacturers are no longer in business. Therefore, we apologize, we cannot do exchanges.

Refund Policy

In the event that you receive a damaged part, a return is possible as long as you bear the return shipping costs. Refunds will only be applied after all returns are thoroughly checked and we are satisfied with the condition of the items. Mounted tires are considered used and are NOT returnable. NO RETURN ON ELECTRICAL PARTS. All returns must be in the original packaging and include (installation components, instructions, etc).

Receiving item(s) you didn't order?

If we shipped the wrong item you may return the item(s). Once the item has been received back, we will issue a refund. This will take take 7-14 days.

Missing item(s)

Contact us and we'll do our best to determine a resolution.